General Instructions

  1. Do the ‘Required Reading.’
    • Click on the links below ‘Required Reading’ to view, download and/or print the manuals, etc. for your state.
  2. Take the ‘Online Certification Training’
    • Under the ‘Online Certification Classes’ section, click on the link that says ‘Online Certification Training.’
    • This will take you to page with links to the training videos for your state. Click on each of the links to watch the videos.
  3. Take the ‘Online Certification Test.’
    • After watching the videos, return to your state’s training page, and go to the ‘Online Certification Test’ section.
    • Read the paragraph for test details, then click the link that says ‘Online Certification Test.’
    • Fill in the information on the first page, then take the quiz.
      • Warning: If you close the browser during the quiz, all answers will be lost, and you’ll have to start over. If this happens, call us at (800) 473-5298, ext. 26 and we will help you recover the questions you’ve already answered.
    • When you’re done with the quiz, submit the answers. We will automatically receive your test results; if you passed, you will receive your certificate by email as an Adobe PDF, generally within 5 business days.