General Instructions

  1. Do the ‘Required Reading.’
  2. Take the ‘Online Certification Training’
  3. Take the ‘Online Certification Test.’
    • After watching the videos, return to your state’s training page, and go to the ‘Online Certification Test’ section.
    • Read the paragraph for test details, then click the link that says ‘Online Certification Test.’
    • Fill in the information on the first page, then take the quiz.
      • Warning: If you close the browser during the quiz, all answers will be lost, and you’ll have to start over. If this happens, call us at (800) 473-5298, ext. 26 and we will help you recover the questions you’ve already answered.
    • When you’re done with the quiz, submit the answers. We will automatically receive your test results; if you passed, you will receive your certificate by email as an Adobe PDF, generally within 5 business days.